Gloucestershire
Shropshire
Staffordshire
Lioncourt Homes is celebrating after receiving the five-star customer satisfaction rating from independent industry body The Home Builders Federation (HBF) for the tenth successive year.
The HBF annual survey is one of the most comprehensive, large-scale surveys of its type carried out in the UK. It has been designed to provide home buyers with information about developers and to encourage excellent levels of customer service to be delivered by home builders.
The scheme, launched in 2005, awards housebuilders stars for customer satisfaction based on customer feedback in an independent National New Homes Survey. Since participating in the scheme Lioncourt Homes has consistently been awarded the five-star accolade, meaning that over 90% of those asked would recommend the company to a friend.
Colin Cole, CEO, Lioncourt Homes said: “At Lioncourt Homes we are incredibly proud of consistently achieving five star quality over the past 10 successive years. Quality is an integral part of the Lioncourt culture, where everyone throughout the business contributes to this key driver of our success. Our customers are at the centre of everything that we do from the design of our homes and the planning of our developments through to the craftmanship of our home building and the customer care throughout the home buying process and beyond the move in day. Congratulations to everyone at Lioncourt for achieving this terrific milestone this year.”
Stewart Baseley, Executive Chairman of the Home Builders Federation (HBF) said: “Over recent years there has been a huge industry focus on service and quality and this is the fourth year in a row where over 90% of new home buyers would recommend their builder to a friend. We fully support the CMA’s recommendation for a single mandatory industry consumer code and the provision of access to the new homes ombudsman for all customers that will lead to further increases in quality and service standards across the board. For a company to achieve 5-star levels of satisfaction is a significant achievement and shows the commitment from everyone within the organisation to the customer.”
Lioncourt Homes is currently offering a wide range of homes from one-bedroom apartments to luxury five-bedroom family homes situated in Gloucestershire, Shropshire, Staffordshire, Warwickshire and Worcestershire.
