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Lioncourt Homes has been awarded the maximum 5 Star Quality rating in the Home Builders Federation (HBF) customer satisfaction survey for the fourth consecutive year.
The Worcestershire based house builder achieved 98.7% customer satisfaction in the annual survey which was launched by the HBF to provide a guide for homebuyers in making purchasing decisions and to encourage high levels of service within the industry.
Colin Cole, Chief Executive of Lioncourt Homes commented: ‘We are delighted to have received the five-star rating for the fourth consecutive year and we are extremely proud that 98.7% of our customers say that they would recommend us to a friend which demonstrates the continued commitment of everyone in the company to deliver excellent standards of customer service.”
Stewart Baseley, executive chairman of the Home Builders Federation, said: “Achieving high levels of customer satisfaction is hugely challenging. It requires leadership from Board level downwards and commitment from all areas of a house building business and is a credit to every member of staff. A five star rating is not easy to achieve and is a very positive endorsement of the processes, systems and culture in place and should provide customers with real confidence in the company and homes they build.”
Lioncourt Homes has grown from a small regional developer to one of the largest home builders and land owners in Central England, having experienced 123% growth over the last three years. The multi award winning company now turnover in excess of £66 million and has over 80 employees.