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Lioncourt Homes Celebrates Sixth Successive Year of Five Star Service

Lioncourt Homes has been awarded the maximum 5 Star Quality rating in the Home Builders Federation (HBF) customer satisfaction survey for the sixth successive year.

The star rating scheme awards house builders for high levels of customer satisfaction. The number of stars awarded is based on the homeowner feedback in an independent National New Homes Survey. Since participating in the scheme Lioncourt Homes has consistently secured the five-star rating, meaning that over 90% of those asked would recommend the company to a friend.

Colin Cole, Chief Executive of Lioncourt Homes commented: ‘We pride ourselves on delivering outstanding levels of service to our customers throughout their entire home buying journey. This rating is a true reflection of our dedication and commitment to achieving excellent standards year on year by focusing on the factors we know are most important to our customers and placing quality at the forefront of our business.”

Stewart Baseley, executive chairman of the Home Builders Federation, said:
“We have now seen three successive years of improved scores, underlining the industry’s determination to get it right for its customers. Whilst builders are now delivering levels of satisfaction that compare with any other product or sector there is still more to do. The industry is totally committed to helping put in place a new homes ombudsman service that will provide further reassurance and confidence for the buyers of new homes. During the current coronavirus crisis, builders’ relationships with their customers will be especially key as they help them through the sales and aftercare processes whilst prioritising measures to keep both customers and staff safe.”

Worcestershire based Lioncourt Homes is one of the fastest growing home builders and landowners in Central England. The house builder offers a wide range of homes from one-bedroom apartments to luxury five-bedroom family homes situated in desirable locations throughout the UK.