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Customer update: Our response to the COVID-19 outbreak

 

To all Lioncourt Customers,

 

Phased reopening of our sites

In March we made the decision to temporarily close our developments to protect the welfare and safety of our employees, our contractors, our customers, and the wider community from the impact of the COVID-19 pandemic.

Over recent weeks we have been working on ways in which we can operate during this difficult period and putting robust protocols in place, in line with Government guidelines, to allow us to safely resume construction activities on our sites.

On 11 May 2020 we started the phased reopening of a number of our developments. We have implemented strict social distancing measures and COVID-19 compliant operating procedures to ensure the safety of our site management teams, operatives and other staff.

Our overriding priority remains to support and protect everyone connected with the Lioncourt Group and we will continue to closely monitor the advice of the UK Government, Public Health England and the NHS.

 

We are here to help new and existing customers

We are pleased to announce that our show homes and marketing suites are now open. Please call us to book your 1-2-1 appointment. We look forward to safely welcoming our customers back to our developments.

We also continue to take new sales enquiries and reservations through our website, supported by our friendly and dedicated sales and marketing team. In addition, the directors and senior managers of Lioncourt are also available at any time to help serve you better and to assist with any problems or questions that you may have.


Customers who have bought a Lioncourt home and about to move in

If you are a customer who has recently purchased a Lioncourt home, but have not yet moved in, we want to assure you that we are doing all we can to ensure that your move in day goes as smoothly as possible. Our sales team will be in contact with you to make the appropriate arrangements and our site managers are on hand to arrange for the key release and for the move into your new home. Clearly your move in day will be affected by the COVID-19 safety measures that we have had to introduce. We will keep you updated and informed directly through our build and sales teams.


Customers already living in a Lioncourt home

For customers already living in a Lioncourt home, we will continue to provide the best after care we can. However, it may be the case that we will take longer to respond to your requests than normal due to the restrictions now placed upon us and also the fact that you may not want workmen in your home in these uncertain times. I want you to know that we remain absolutely committed to resolve any issues that you may have and we will continue to prioritise emergencies. You have emergency numbers in your welcome pack.


The Lioncourt Culture

Lioncourt Homes has received 5 Star Quality awards for six successive years, as awarded through the independent Home Builders Federation and voted for by our existing customers. These 5 Star awards are the highest level quality awards in our industry. The culture of Lioncourt sits proudly behind everything that we do. Friendly, honourable and proud of our reputation, we want to do the best that we possibly can for all of our customers. The Lioncourt culture will overcome all of the current difficulties that we find ourselves in. We are here to help, support and serve all of our customers.

On behalf of everyone within the Lioncourt Group I wish you health and happiness in these difficult times.

 

Best wishes,

Colin

C J Cole
Chief Executive of the Lioncourt Group