Customer update: Our response to the COVID-19 outbreak

To all Lioncourt Customers,

We are all facing unprecedented challenges with the COVID-19 pandemic. Our overriding priority is to support everyone connected with the Lioncourt Group and we have been at the forefront of implementing a range of measures aimed at keeping all of our customers, our employees, our subcontractors and all other parties safe in what have become challenging and uncertain times. As a consequence we have taken the decision to close all of our sales complexes and to conduct all business by telephone and through our website, with immediate effect.

However, please rest assured that you will have direct contact with the sales team by telephone and the site manager who will be on site to greet you on your move in day.

 

We are here to help new and existing customers

Lioncourt continue to take new sales enquiries and reservations through our website, supported by our friendly and dedicated sales executives and marketing team. In addition, the directors and senior managers of Lioncourt are also available at any time to help serve you better and to assist with any problems or questions that you may have. If you are a new customer wishing to buy a new Lioncourt home you can view our full range of homes and register for a call back on our website: www.lioncourthomes.com. We would be delighted to hear from you. Please find a link to contact details for all of our developments and Sales Executives: Sales Executives Contact List

 

Customers who have bought a Lioncourt home and about to move in

If you are a customer who has recently purchased a Lioncourt home, but have not yet moved in, we want to assure you that we are doing all we can to ensure that your move in day goes as smoothly as possible. This week, our sales team will be in contact with you to make the appropriate arrangements and our site managers are on hand to arrange for the key release and for the move into your new home. At the current time we are continuing to build on your development and will do so for as long as it remains safe. Clearly your move in day will be affected by the COVID-19 safety measures that we have had to introduce. We will keep you updated and informed directly through our build and sales teams.

 

Customers already living in a Lioncourt home

For customers already living in a Lioncourt home, we will continue to provide the best after care we can. However, it may be the case that we will take longer to respond to your requests than normal due to the restrictions now placed upon us and also the fact that you may not want workmen in your home in these uncertain times. I want you to know that we remain absolutely committed to resolve any issues that you may have and we will continue to prioritise emergencies. You have emergency numbers in your welcome pack.

The Lioncourt Culture

Lioncourt Homes has received 5 Star Quality awards for six successive years, as awarded through the independent Home Builders Federation and voted for by our existing customers. These 5 Star awards are the highest level quality awards in our industry. The culture of Lioncourt sits proudly behind everything that we do. Friendly, honourable and proud of our reputation, we want to do the best that we possibly can for all of our customers. The Lioncourt culture will overcome all of the current difficulties that we find ourselves in. We are here to help, support and serve all of our customers.

On behalf of everyone within the Lioncourt Group I wish you health and happiness in these difficult times.

 

Best wishes,

Colin

C J Cole
Chief Executive of the Lioncourt Group